Frequently Asked Questions

The Questions

Have a question and don’t see the answer, contact us via the

for below or Email the Trainer link at the top right of your course player

If I want to take a course, what’s the process and what can I expect?

There are a few ways you can register for a course:

1)  

Create  

a  

free  

login  

to  

our  

e-Trainer  

System  

and  

navigate  

to  

your  

desired  

course.  

From  

there  

you  

can  

directly  

purchase

your  

registration  

via  

PayPal  

(or  

credit  

card  

via  

PayPal).  

Upon  

purchase  

completion,  

you  

will  

be  

provided  

immediately

access to your course.

2)  

The  

Group  

Registration

  

form  

can  

be  

used  

to  

register  

one  

or  

more  

operators  

to  

one  

or  

more  

courses.  

OETC  

will  

invoice

your  

organization,  

company  

or  

municipality  

for  

group  

registrations.  

This  

form  

can  

also  

be  

used  

to  

request  

a  

single  

course

for a single operator if you wish to be invoiced for this and future registrations.

3)  

A  

Supervisor  

Approval

  

can  

also  

be  

sought  

by  

an  

OETC  

representative.  

Complete  

the  

form  

and  

a  

representitive  

from

OETC  

will  

contact  

your  

supervisor  

on  

your  

behalf  

to  

seek  

approval  

for  

your  

registration.  

Under  

this  

request,  

OETC  

will  

also

request  

information  

on  

whom  

to  

send  

any  

invoicing.  

If  

your  

supervisor  

approves,  

OETC  

will  

email  

notification  

of  

approval

and if you do not already have an e-Training account, one will be created for you.

I’ve hit the previous and next buttons and now my course is stuck?

 

(NOTE: Question only relevant to Version 1 courses. All version 1 courses should be out of the system by Dec 2019)

This  

can  

happen  

from  

time  

to  

time  

depending  

on  

how  

the  

particular  

slide  

you  

are  

on  

is  

programed  

to  

behave  

when

revisiting  

the  

slide.  

To  

get  

back  

to  

where  

you  

were,  

select  

the  

Navigation  

link  

at  

the  

top  

right  

side  

of  

your  

course  

player.

Then  

select  

the  

last  

slide  

in  

the  

list  

that  

is  

grayed  

out.  

It  

should  

reset  

your  

current  

slide.  

If  

this  

doesn’t  

work,  

select  

the

previous  

grayed  

out  

slide.  

You  

can  

also  

try  

the  

Save/Exit  

link  

on  

the  

top  

right  

and  

either  

select  

previous  

or  

exiting  

and

coming back to your course, selecting “resume” at the startup screen.

Does anything need to be downloaded to my computer?

Not  

a  

thing!  

OETC’s  

uses  

the  

latest  

server  

broadcast  

technology  

available.  

This  

means  

your  

experience  

will  

be  

completely

web  

based.  

An  

Internet  

connection  

with  

the  

ability  

to  

view  

flash  

is  

all  

you  

need  

(We’re  

phasing  

out  

flash  

on  

v-2.0  

courses

and replacing with HTML5 & AVI to increase compatibility).

Can I view my purchased courses on my Playbook, I-Pad, I-Phone or Android Device?

OETC’s  

e-Training  

system  

is  

presently  

at  

the  

very  

leading  

edge  

of  

technological  

advancement.  

While  

most  

of  

our  

course

content  

is  

vie

wable  

in  

various  

hand-held  

devices,  

some  

content  

may  

not  

show  

correctly.  

We  

continue  

to  

trial  

new  

scripting

and  

applications  

to  

ensure  

a  

flawless  

experience  

across  

platforms.

  

We  

are  

presently  

rolling  

out  

Version  

2.0  

courses  

which

are  

compatible  

with  

more  

devices  

and  

browsers;  

however,  

you  

can  

still  

utilize  

your  

mobile  

device  

for  

OETC  

e-Training  

for

Version 1 courses, they just may not be optimized for your device. 

What are Direct

or Approval hours

?

Director

Approval  

is  

the  

term  

used  

for  

Regulator

Approved  

courses  

in  

various  

jurisdictions.  

If  

you  

would  

like  

OETC  

to  

seek

regulator  

approval  

in  

your  

jurisdiction,  

just  

contact  

us

  

to  

register  

your  

request.  

Other  

jurisdictions  

call  

these  

training  

hours

by  

other  

terms  

like  

regulated  

training  

hours  

or  

CEU’s  

-  

Certified  

Education  

Units.  

CEU  

value  

is  

1/10th  

or  

0.1  

times  

the

number of contact hours of instruction. i.e. 14 hours of training (or 2 days) is equal to 1.4 CEU’s.

All  

OETC  

e-Training  

courses  

are  

regulator  

approved  

in  

Ontario,  

Canada  

which,  

at  

the  

present  

time,  

is  

one  

of  

the  

strictest

jurisdictions  

for  

Drinking  

Water  

operations  

certification.  

We  

strive  

to  

also  

certify  

our  

courses  

in  

all  

Canadian  

provinces

which require it. We presently have certified courses in ON, NS, AB, BC, SK.

It  

is  

noteworthy  

to  

mention  

that  

a  

course  

may  

be  

assessed  

with  

different  

CEU’s  

in  

different  

jurisdictions.  

This  

happens

because  

each  

regulator  

governs  

its  

own  

assessment  

system.  

OETC  

is  

working  

with  

regulators  

and  

industry  

organizations

to advocate for standardization.

What’s the course cancellation policy

OETC’s cancellation policy is embedded in our

Term and Conditions

. You can view this policy via the link provided.

I’m registering from outside of North America, can I still take a course?

The  

short  

answer  

is  

yes!  

Our  

training  

teaches  

common  

industry  

knowledge  

from  

the  

industrial  

and  

environmental  

sector.

All

math  

course  

and  

courses  

where  

maths  

is  

required  

are  

delivered  

equally  

in  

Metric  

and  

Imperial.  

Normally,  

both  

systems  

are

juxtaposed  

side  

by  

side  

for  

easy  

comparison.  

We  

believe  

clean,  

safe  

drinking  

water  

and  

a  

sewage  

free  

environment  

is  

a

universal human right. Thus we welcome operators from around the world.

I want to sign up for more than one course, how do I do it.

The  

Group  

Registration

  

form  

can  

be  

used  

to  

register  

one  

or  

more  

operators  

to  

one  

or  

more  

courses.  

OETC  

will  

invoice  

your

organization,  

company,  

city  

or  

municipality  

for  

group  

registrations.  

This  

form  

can  

also  

be  

used  

to  

request  

a  

single  

course

for a single operator if you wish to be invoiced for this and future registrations.

Is OETC American or Canadian, I what to know what units my courses will be in?

OETC  

is  

a  

proud  

Canadian  

Company;  

and  

we  

believe  

this  

gives  

us  

a  

unique  

perspective  

on  

the  

Water  

and  

Wastewater

industry.  

Canadian  

operations  

are  

comfortable  

communicating  

in  

both  

Imperial  

and  

Metric.  

We  

believe  

our  

courses  

will  

only

serve your needs if they are delivered in the mathematical language you understand and use.

All  

OETC  

courses,  

where  

math  

is  

used,  

are  

presented  

in  

both  

imperial  

an  

metric.  

Our  

Fundamental  

and  

Advanced  

Math

Series  

of  

courses  

(Math  

Tools,  

where  

a  

lot  

of  

units  

of  

measure,  

calculations  

and  

formula  

are  

used)  

includes  

dual  

examples

and  

in  

all  

cases,  

dual  

learning  

paths  

where  

the  

operator  

can  

choose  

either  

Metric,  

Imperial  

or  

at  

a  

click  

view/practice  

both

juxtaposed.  

This  

means  

you  

can  

see  

the  

same  

examples  

answered  

in  

both  

units  

of  

measure,  

and  

because  

they  

are

presented side by each, it promotes comparison. Similarly, quizzing is provided in both units of measure.

We  

have  

2  

operators  

in  

our  

Control  

Room,  

Is  

it  

OK  

for  

my  

colleague  

to  

listen  

in  

when  

not  

on

rounds?

Not  

a  

problem,  

in  

fact  

we  

encourage  

it.  

The  

enrolled  

student  

is  

the  

only  

individual  

that  

will  

complete  

tests  

and  

exams  

and

receive  

a  

certificate  

of  

completion.  

The  

registered  

operator  

is  

also  

the  

only  

individual  

that  

can  

ask  

questions,  

but  

anyone

around  

can  

listen  

in,  

read  

and  

gain  

the  

same  

benefit  

of  

knowledge.  

For  

this  

reason,  

OETC’s  

e-Training  

is  

a  

great  

choice  

for

operations  

where  

multiple  

persons  

can  

gain  

training  

from  

one  

enrollment.  

It  

can  

still  

be  

logged  

as  

“On  

the  

Job  

Training”  

in

most  

jurisdictions  

with  

a  

supervisory  

sign  

off  

(and  

you  

only  

pay  

for  

the  

one  

registrant);

And  

because  

our  

mission  

statement

is “Protecting the Community & Environment through Knowledge”, we actually encourage it.

I want to sign up all my plant staff and save money, got something for me?

The  

Group  

Registration

  

form  

can  

be  

used  

to  

register  

one  

or  

more  

operators  

to  

one  

or  

more  

courses.  

OETC  

will  

invoice  

your

organization,  

company,  

city  

or  

municipality  

for  

group  

registrations.  

This  

form  

can  

also  

be  

used  

to  

request  

a  

single  

course

for a single operator if you wish to be invoiced for this and future registrations.

Can I really save money this way. My budgets are tight.

Think   about   the   external   costs   to   an   organization   to   have   operations   and   maintenance   staff   travel   off   site   for   training.   You have   the   cost   of   the   training,   this   goes   without   saying. There   is   the   lost   productivity   as   the   employee   is   out   of   the   facility   for the   full   duration   of   the   training.   Then   there   is   the   travel   cost,   meal   expenses,   accommodation.   This   not   to   mention   the environmental costs of the travel both of the students and the trainer. With OETC’s e-Training on-Demand system there is no lost time as the operator can take their course at their convenience. Whether   on   the   night   shift,   at   home,   on   at   designated   times,   your   learning   is   on   your   schedule.   The   course   remembers your   location   within   it,   so   you   can   stop   a   course   at   any   time   and   upon   your   return,   you   can   pick   up   were   you   left   off.   Learn when   it’s   convenient   for   you.   Many   times   we   just   day   sleep   through   the   last   couple   of   hours   of   a   training   day   (If   not   the whole   day).   With   OETC’s   system,   you   can   just   turn   the   course   off   and   come   back   to   it   when   your   ready.   This   means   you actually   get   more   out   of   it.   Sooo   ya,   its   much   better   value   for   your   training   dollar.   And   with   intelligent   quizzing,   operators generally retain more knowledge than with classroom courses as quizzes and exams are not taken up by the class…..

When I take a course, will I need to take it all at once or can I pause it?

You   don’t   need   to   complete   your   course(s)   in   a   single   sitting.   You   can   close   the   window   or   log   out   whenever   you   wish.   The next   time   you   log   in,   you’ll   be   asked   if   you   want   to   pick   it   up   where   you   left   off   OR   the   next   unlocked   course   asset   will   be

ready and unlocked when you return.

Is there a teacher available should I need help and what about my certificate and CEU’s?

When   you   log   into   your   course,   you’ll   be   provided   an   introduction   to   your   course   and   course   trainer.   Included   on   your   e- Training   view   screen   is   a   link   to   the   trainer.   Clicking   the   link   will   bring   up   the   trainers   OETC   contact   page.   The   trainer   will normally get back to you within 24hrs. Upon   successful   completion   of   your   course,   your   certificate   will   be   made   available   to   you   right   away   as   the   last   and   final section   of   your   course   to   unlock.   If   there   is   a   problem   printing   your   certificate,   contact   us    and   an   OETC   representative   we will   either   email   or   snail   mail   a   copy   to   you   (but   has   never   been   necessary   to   date).   If   your   course   is   regulator   approved   in your   jurisdiction   and   your   regulator   requires   marks   or   completion   status   reports   from   the   training   provider,   we   will   provide   it (if   the   course   is   approved   in   your   jurisdiction).   OETC   uploads   regulator   required   data   generally   within   72hrs   of   course completion. If your regulator requires uploads, then you will also receive an email communication once upload is complete.

How long is my course available once purchased, how many times can I fail?

Upon   purchase,   your   course   will   be   available   for   1   yr   or   until   final   completion   (whichever   is   less).   You   have   1yr   to   complete your   course   before   your   access   will   be   severed.   Similarly,   your   account   will   be   “suspended”   a   few   days   following   the   final completion of your course. Our   courses   are   set   up   in   such   a   way   as   to   allow   continual   tries   of   quizzes   until   you   pass.   If   you’re   having   a   difficult   time, you   can   always   go   back   and   review   the   unit   again,   or   keep   the   unit   open   in   another   tab.   Most   quizzes   are   timed   and   they change   on   each   attempt,   some   get   increasingly   more   difficult.   Evan   after   you   pass   a   unit   or   section   you   can   retake   that section and try for a better mark. Our system records your highest attempt.

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