Browsers, Browsers, so many BrowsersOETC’sgroundbreakinge-TrainerSystemisacomplexintegratedsystemprogrammedtoworkwithmostuptodatebrowsersand devices.However,therearesomeknownissuesthataredescribedonthispage.InternetBrowsersallworkonslightlydifferentcoding foundations and not all are equal. OETC’s e-Trainer System has been programmed for compatibility with all standards compliant web browsers:Desktop:ChromeFirefoxSafariInternet ExplorerMobile:MobileSafariGoogle ChromeHOWEVER, we do suggest keeping your browser up to date. Here are some services to assist with this:Computer HopeUpdatemybrowser.orgOETC does not endorse the organisation listed above.Browsers with known issues:Internet Explore 10 and belowSafari 7 and belowMicrosoft Edge - NOT 100% HTML5 CompatibleOlder versions of Chrome have issues loading the PDF Window - See update instructions belowChromeThisseemstobethemoststablewebbrowserforusingOETC’se-TrainingSystemaswellasviewingtheJavaScript/HTML/PHPbased e-Training course files.You can update Chrome for maximum compatibility by:1 - Clicking the three dots on the top right side.2 - Select Help in the drop down menu3 - Select “About Google Chrome” and the version screen should come up and automatically update the browser.Edge:MicrosoftEdgebrowserisnot100%compatiblewithHTML5.The“SpillsinCanada”courseshouldnotbeviewedwiththeMSEdge Browser due to these known issues.Internet Explorer Version 10ThisseemstobeoneofthemorestablewebbrowsersforusingOETC’se-TrainingSystemaswellasviewingtheJavaScriptbasede-Training course files.Internet Explorer Versions 9, 8 & 7TherehasbeensomereportedissueswithVideoandJavaScriptshowingasblackboxes.Theseisnofixorworkaround.Wehave gottengoodreportsonI.E.11butrecommendChromeasInternetExplorerisnolongersupportsupdatesandsecuritypatchesfor version prior to Version 11. Click Here for more information from Microsoft.Internet Explorer Version 11Version2 AnimatedCourses:Thereisareportedissuewithunitpresentationsstartingfromthebeginningasopposedtostartingwhere youlastleftoffonsubsequentloads.Notreallyanissueifyoucompleteaunitpresentationafterstarting.Mostpresentationsareno longer than 1hr each.Version 3 Web based Courses: No issues reported.Want more DetailThefollowingbrowserrecommendationsandsettingswillimproveyourexperienceusingtheOETCe-TrainingSystemand ensure access to the activities and tools in your e-Training courses and on our site.Browser VersionsFor security reasons, OETC recommends updating browsers to the most recent version for your operating system.Computer HopeUpdatemybrowser.orgOETC does not endorse the organisation listed above.Browser SettingsThe following browser settings should be selected:•Enable Cookies•Enable Javascript* Note:JavascriptisNOTthesameasJava.e-TrainingdoesnotrequireJava,butitdoesrequireJavascript(Archived-Version2 courses). SomedevicessuchasSmartboardsandcertaintabletPCswithtouchscreencapabilitiesmayexhibitproblemswithOETC’se-Training System’sdrag-and-dropfeatures(Arebeingretiredinversion3+courses).Ifyouexperienceproblemswithsuchdevices,youmaywish touseadesktopcomputerwhenyouneedthesefeatures.YoucanalsoturnoffJavascriptinyourbrowser(seebelow)andusethe alternative interface instead of drag-and-drop. *NOTE: OETC’s e-Training System automatically enables Javascript on your browser upon logging into the the e-Training site.Instructions for browser settings for are available here:•Firefox help: http://support.mozilla.com/en-US/home?as=u•Chrome help: http://www.google.com/support/chrome/?hl=en•Internet Explorer help: http://windows.microsoft.com/en-US/internet-explorer/help•Safari: go to Safari > Preferences. The settings are located on the Security and Privacy tabs.Note: In most browsers (not Safari), you can make an exception for e-Training if you don't want to use these settings for all websites.
If you are experiencing issues with the e-Training System please Contact Us
Having Issues - Browser Troubleshooting1) Can’t access next course resource like a Quiz or Presentation, even-though I completed the previous item.ThiscanbetheresultoftheInternetBrowsernotupdating.HardRefreshingthepage(CTRL-F5)shouldclearthebrowsercache, refreshthepageandallowyoutoprogress,butthisisnoteasyoravailableoncellphones/tablets.WhenCTRL-F5isnotavailableor doesn’t work, logging out and back in helps. Not a common problem, but we’ve seen it sometimes inflict cell phones & some tablets.For Androidphonesandtabletsyoucanaccessthebrowsermenu andselect“Requestdesktopversion”ORClick theRefreshiconfromthemenu.Thiscompletesahardrefresh.Youwillfindatrashicontoclearcacheofthe current site, and alternatively a "restore preferences" button.If this is not your issue, or if the above instruction doesn’t fix your problem, below are more instructions of things to try. 2. Check supported browser versions.Checktoseeifyourproblemisrelatedtoknownissueswithyourbrowserorversion,below.Ifthisapossible problem, updating the browser should help.3. Clear your browser's cache.Clearingyourbrowser'scachemayhelptoresolveproblemssuchastroubleusingdrag-and-dropfeatures(retiredin newercourses),troubleviewingthegradesorsomeofthemoreadvancedfeaturesinthequizzes.SeeClearYour Bowser's Cache. 4. Try a different browser, and/or move to a different computer.Youmayfindithelpfultohavemorethanonebrowserinstalledonyourcomputer.Ifyourunintoproblemsusinge-Training,movingto anotherbrowsermayresolveyourissues(GoogleChromeisrecommended). Youcanalsotrymovingtoadifferentcomputertoseeif theproblempersists.Thismayhelptodiscernwhetheryourissuewasaproblemwiththebrowseronthecomputerwhereyou experiencedtheissue,orwithOETC’se-TrainingSystem.Onceyoufindastablebrowser,stickwithitforthedurationofaparticular unit presentation or the whole course.5. Still having problems?Iftheissuepersistsinhmultiplebrowsers,andonadifferentcomputer,pleasereportyourproblemtotheOETCHelpCentreandto acquireassistance.Althoughrare,wehavehadreportedissuesintegratingwithsomeMunicipalandCorporateITsecuritysystems. Click here for Contact us information
For instructions on Splitting your Screen or using Multiple Tabs in a web browser see our Operator Resources - Split Screen Instructions Page CLICK HERE
Known Browser Issues
Browsers, Browsers, so many BrowsersOETC’sgroundbreakinge-TrainerSystemisacomplexintegrated systemprogrammedtoworkwithmostuptodatebrowsersanddevices. However,therearesomeknownissuesthataredescribedonthispage. InternetBrowsersallworkonslightlydifferentcodingfoundationsandnot all are equal. OETC’se-TrainerSystemhasbeenprogrammedforcompatibilitywith all standards compliant web browsers:Desktop:ChromeFirefoxSafariInternet ExplorerMobile:MobileSafariGoogle ChromeHOWEVER,wedosuggestkeepingyourbrowseruptodate.Hereare some services to assist with this:Computer HopeUpdatemybrowser.orgOETC does not endorse the organisation listed above.Browsers with known issues:Internet Explore 10 and belowSafari 7 and belowMicrosoft Edge - NOT 100% HTML5 CompatibleOlderversionsofChromehaveissuesloadingthePDFWindow-See update instructions belowChromeThisseemstobethemoststablewebbrowserforusingOETC’se-TrainingSystemaswellasviewingtheJavaScript/HTML/PHPbasede-Training course files.You can update Chrome for maximum compatibility by:1 - Clicking the three dots on the top right side.2 - Select Help in the drop down menu3 - Select “About Google Chrome” and the version screen should come up and automatically update the browser.Edge:MicrosoftEdgebrowserisnot100%compatiblewithHTML5.The“Spills inCanada”courseshouldnotbeviewedwiththeMSEdgeBrowserdue to these known issues.Internet Explorer Version 10ThisseemstobeoneofthemorestablewebbrowsersforusingOETC’s e-TrainingSystemaswellasviewingtheJavaScriptbasede-Training course files.Internet Explorer Versions 9, 8 & 7TherehasbeensomereportedissueswithVideoandJavaScriptshowing asblackboxes.Theseisnofixorworkaround.Wehavegottengood reportsonI.E.11butrecommendChromeasInternetExplorerisno longersupportsupdatesandsecuritypatchesforversionpriortoVersion 11. Click Here for more information from Microsoft.Internet Explorer Version 11Version2AnimatedCourses:Thereisareportedissuewithunit presentationsstartingfromthebeginningasopposedtostartingwhere youlastleftoffonsubsequentloads.Notreallyanissueifyoucompletea unitpresentationafterstarting.Mostpresentationsarenolongerthan1hr each.Version 3 Web based Courses: No issues reported.Want more DetailThefollowingbrowserrecommendationsandsettingswillimprove yourexperienceusingtheOETCe-TrainingSystemandensure accesstotheactivitiesandtoolsinyoure-Trainingcoursesandon our site.Browser VersionsForsecurityreasons,OETCrecommendsupdatingbrowserstothemost recent version for your operating system.Computer HopeUpdatemybrowser.orgOETC does not endorse the organisation listed above.Browser SettingsThe following browser settings should be selected:•Enable Cookies•Enable Javascript* Note:JavascriptisNOTthesameasJava.e-Trainingdoesnotrequire Java, but it does require Javascript (Archived-Version 2 courses). SomedevicessuchasSmartboardsandcertaintabletPCswithtouch screencapabilitiesmayexhibitproblemswithOETC’se-Training System’sdrag-and-dropfeatures(Arebeingretiredinversion3+courses).Ifyouexperienceproblemswithsuchdevices,youmaywishtousea desktopcomputerwhenyouneedthesefeatures.Youcanalsoturnoff Javascriptinyourbrowser(seebelow)andusethealternativeinterface instead of drag-and-drop. *NOTE:OETC’se-TrainingSystemautomaticallyenablesJavascripton your browser upon logging into the the e-Training site.Instructions for browser settings for are available here:•Firefox help: http://support.mozilla.com/en-US/home?as=u•Chrome help: http://www.google.com/support/chrome/?hl=en•InternetExplorerhelp:http://windows.microsoft.com/en-US/internet-explorer/help•Safari:gotoSafari>Preferences.Thesettingsarelocatedonthe Security and Privacy tabs.Note:Inmostbrowsers(notSafari),youcanmakeanexceptionfore-Training if you don't want to use these settings for all websites.
If you are experiencing issues with the e-Training System please Contact Us
Having Issues - Browser Troubleshooting1)Can’taccessnextcourseresourcelikeaQuizorPresentation, even-though I completed the previous item.ThiscanbetheresultoftheInternetBrowsernotupdating.Hard Refreshingthepage(CTRL-F5)shouldclearthebrowsercache,refresh thepageandallowyoutoprogress,butthisisnoteasyoravailableon cellphones/tablets.WhenCTRL-F5isnotavailableordoesn’twork, loggingoutandbackinhelps.Notacommonproblem,butwe’veseenit sometimes inflict cell phones & some tablets.ForAndroidphonesandtabletsyoucanaccessthebrowsermenu andselect“Requestdesktopversion”ORClicktheRefreshiconfrom themenu. Thiscompletesahardrefresh. Youwillfinda trashicontoclearcacheofthecurrentsite,and alternatively a "restore preferences" button.Ifthisisnotyourissue,oriftheaboveinstruction doesn’tfixyourproblem,belowaremoreinstructionsof things to try. 2. Check supported browser versions.Checktoseeifyourproblemisrelatedtoknownissues withyourbrowserorversion,below.Ifthisapossible problem, updating the browser should help.3. Clear your browser's cache.Clearingyourbrowser'scachemayhelptoresolveproblemssuchas troubleusingdrag-and-dropfeatures(retiredinnewercourses),trouble viewingthegradesorsomeofthemoreadvancedfeaturesinthe quizzes. See Clear Your Bowser's Cache. 4. Try a different browser, and/or move to a different computer.Youmayfindithelpfultohavemorethanonebrowserinstalledonyour computer.Ifyourunintoproblemsusinge-Training,movingtoanother browsermayresolveyourissues(GoogleChromeisrecommended). Youcanalsotrymovingtoadifferentcomputertoseeiftheproblem persists. Thismayhelptodiscernwhetheryourissuewasaproblemwith thebrowseronthecomputerwhereyouexperiencedtheissue,orwith OETC’se-TrainingSystem.Onceyoufindastablebrowser,stickwithit for the duration of a particular unit presentation or the whole course.5. Still having problems?Iftheissuepersistsinhmultiplebrowsers,andonadifferentcomputer, pleasereportyourproblemtotheOETCHelpCentreandtoacquire assistance.Althoughrare,wehavehadreportedissuesintegratingwith someMunicipalandCorporateITsecuritysystems.Clickherefor Contact us information
For instructions on Splitting your Screen or using Multiple Tabs in a web browser see our Operator Resources - Split Screen Instructions Page CLICK HERE