1.0 e-Training Site ConductYouraccesstoOETC’ssystemsisprovidedongoodfaith. Allcommunicationmustbekeptclean,decentandofarespectfulnature.The administrationofOETChasfullrighttoalter,deleteorappendanycommentsorcommunicationsmadebytheuser.Anycomplains arisingfromtheusersactionsmayresultina“recorded”warningtotheuser.After3warnings,theusersaccountwillbetemporarily suspendedorpermanentlyterminated(incl.allstudentrecords)andyourIPaddress(s)couldbebannedfromthee-Trainersystem.Ifyou areregisteredincoursesatthetimeofaccountsuspensionortermination,yourfeesmayberefunded.Ifyouaresuspectedof inappropriateconductandyouarepartofaMunicipalAccount,usagerecordsandexamplecommunicationscouldbeprovidedtoyour employer. 2.0 RegistrationRegistrationforcoursesisaccomplishedeitherthroughcreatinganaccountthroughOETCe-Trainersystemandpurchasingeachcourse ofinterest.Alternatively,coursescanbepurchasedinbulkviatheCourseStore,orinbulkviatheInvoiceSet-up(see#12belowfor moreinformationrelatedtoGroupsEnrollments).IfyouareanoperatorlookingtoregisterforacourseandwouldlikeanOETC RepresentativetocontactyourSupervisororTraining Administratorforapprovalonyourbehalf,submittheSupervisorRequestform.We willacquirepaymentinformationfromyouremployerifapprovedandwillcontactyouwitheitheranemployerdenialorregistrationand login information.3.0 Payment - BandwidthCourseFeesDONOTincludecostofinternetconnectionorbandwidthusedfore-Training.Themaximumbandwidthusedfore-Training is0.8MB/sbutbandwidthresourcerequirementsarenormallymuchlowerthanthis.Eachcourseisamaximumof~500Mb/0.7CEU’s. Unless otherwise stated in the course description the cost of print manuals are an extra to the course fees.4.0 Tax InformationGST/HSTwillbechargedifinCanadaandarecalculateddependantonprovincewherethestudentresides.USAandinternational studentsarenotchargedlocaltaxes.CostsforyourOETCcoursemaybetaxdeductibleasabusinessexpensebytheattendee.Contact yourtaxadvisortoascertainwhetheryouqualifyforthistaxdeductiblebusinessexpense.OETCwillprovideourHSTBusinessnumberif requested. OETC provides HST / Corporate tax number on all invoiced accounts.5.0 Cancellations - Refunds - Paymentse-Training-Cancellationsforapurchasede-Trainingcoursemustbemadeinwritingviae-mailtoAdmissions.Ifthecourseislessthan 10%completeANDlessthan30daysfromdateofregistration,feeswillberefundedlessa20%processingfeeandanyfeesforprint manuals(OETCManuals,textbooks&anyshippingfees,ifapplicable).Studentswhodonotcancelanddonotattendthecourseare responsibleforthefullregistrationfee¬eligibleforrefund.Onlinecourseaccessremainactivefor1yr,andtheeTrainerSystemwill providetheenrolledstudentpendingexpiryemails3-dayspriortocourseexpiry.Ifyouhaveextenuatingcircumstances,pleasecontact us to provide more information.InvoicedpaymentsaredueuponreceiptofinvoiceunderaNet30dayterm.Latefeesof2%permonthcompoundedwillbeappliedto overdueaccountsontheoutstandingbalance(26.82%perannum).OETCreservestherighttowithholdregulatoryuploadsonhabitually overdue accounts.6.0 Transferabilitye-Training-pre-paidcoursefeesmaybetransferredtoadifferentcourseormaybetransferredtoacolleagueonlyifnomorethan10% of the course is complete AND less than 30 days has elapsed from date of registration. Please notify us by emailing Admissions with:Subject: “Transfer to Colleague” OR “Transfer to Other Course” OR “Cancel and Refund”Body:- Course Name and date enrolled- Original attendee full name and Operator number if known- Name of new attendee - Username & First/last Name & Operator Number number if known (if transferring to a colleague)NOTE: If choosing a different course and there is a difference in fees, you will be responsible for any added cost. If choosing a less expensive course, the balance will reside as a Store Credit towards a future course.6.1 UnerollmentUponcoursecompletion,studentsareunenrolledandaccesstoinformationislimited.Thecoursecompletioncertificateisretainedforup to5yrs.Similarly,activitylogs,IPaddressingandothersecurityandanti-plagiarism/anti-cheatingdataisretainedforaperiodofupto 10yrs.Inmostcasesyouhaveupto1-yearfromdateofenrollmenttocompleteyourcourse.Youwillbenotifiedofanimpendingunerollment3 daysbeforeyourcourseisabouttoexpireandyouhavenotcompleted.Itistheresponsibilityoftheenrolledusertocompletetheir course within the enrollment period, no refunds are issued for non-completion.7.0 PrerequisitesSomecourseshaveprerequisitesthattheOETCregistrarbelievestobetheminimumrequirementsforsuccessfulcoursecompletion.Ifa prerequisite is required for a specific course it will be indicated in the course description. 8.0 CopyrightAllintellectualpropertyrights,includingcopyright,patents,designrightsandknow-howinorrelatingtothecourseorcoursematerials providedormadeavailableinconnectionwiththecourse,remainthesolepropertyoftheirauthorsandnocopiesofcoursematerialsmay bemade,whetherelectronic,printorotherwise,unlessexpresslyagreedtoinwritingbytheOETCManagingDirector.SomeOETC manualsincludethirdpartycopyrightedinformationwhichOETChasnegotiatedandpaidfor.Copyrightofthirdpartymaterialsremainthe propertyoftheoriginalcopyrightownerandisusedunderspecificorfairuselicensebyOETC.Thisthirdpartycopyrightinformationcan only be reproduced with the license and permission of the original copyright owner.9.0 Schedule Changes - upgradesOETCreservestherighttomakechangesandupdatestoitsWeb-Network-ServerInfrastructureincludingallservicesandoptions availableviaitswebsite.Wedonotguaranteeaccuracyoravailabilityoftheseservices,normakeanyclaimofuptimemaintainability(but weaimfor99.9%uptime).OETCalsoupdatescoursesfromtimetotime,whichmayresetacourseattendantslocation,requiringthe studenttorestarttheircourseorunitfollowinganupdate(ifthecourseisnotcomplete).Whilewewillmakeeveryattempttonotifyall courseattendantsinadvanceofacourseupdate,wesuggestcompletingyourcoursewithin30-daysfromstarting.Ifyoudoexperience issueswithyourcourseandyourlocationwithinhasbeenlost,contactustodiscussaswecanmakeadjustmentstominimiserepeated material.OETCreservestherighttomakechangesinanyscheduledprogramme(s)orcancelanevent/courseshouldcircumstancesrequire.We willgiveregistrantsthemaximumpossiblenoticeofsuchchangesandeitherrefund100%thecourse&manualfeesorallowtransferto another date. OETC is not responsible for penalties incurred.10.0 Freedom of InformationOETC’se-Trainersystemretainssomeinformationabouttheuser.Informationsuchasmarks&grades,courseattemptsand communication.WealsotrackIPaddressing,andsoftwareversioninformationforanyrequiredlocalplug-ins(ifapplicable).This informationisonlyusedtoprovidee-Trainerandwebservicestotheuserandisnot/willneverbesoldorprovidedtoanythirdparty except what is accounted for in this section 10.0 Freedom of Information.Cookies:e-Trainingmaintainscookiesonyoursystem.Onetotrackyourprogressinyourcoursesandotherstotrackeachsessionso your experience is smooth and responsive.EmailAddress(es):YouremailaddressinyourUserProfileisusedbytheeTrainerSystemtocommunicate1)courseexpirynotices (within3-daysofexpiry),2)YourCourseCompletionPDFCertificates(uponsuccessfulcompletion),3)ForOETCrepresentativesor trainerstocontactyoushouldtheneedarise;and4)ToenrollyouintoourperiodicNewslettercirculation.Newsletterenrollmentinforms theuserofnewlyapprovedcoursesaswellasourperiodicindustryinformationnewslettersindicatingregulatorychangesoremergency operatorinformation.Newslettersarenormallysentoutusuallynomorethanonce/month. Automaticnewsletterenrollmentnormallyonly occurs every 6-months. To manual enrol yourself click here.CourseCompletion:OETCusesyourcoursecompletionstatusand/ormarkstoupdatetheregulatorinyourjurisdictionifyourcourseis regulator approved.Grades,MarksandCourseCompletion:Thisinformationwillbemadeavailabletoyouremployerifyouarepartofacompanyor municipal group. If part of a Municipal Group, your internal administrator will inform you of your membership in this group.IPaddressing,locationloggingandotherinfrastructuretypedata:OETCusesthisinformationtopopulateouranti-cheating algorithms. If the system flags an account, a human is notified and scheduled to investigate. See section 11 for more information.Financial:Allcreditcardinformationishandledbyathirdparty(Stripe)andassuch,OETCdoesnotretainorrecord.Invoicing information is kept in off-line on non-networked files.ResponsibleParty:AlldataandinformationregardingusersisavailableforviewingbyOETC’sManagingDirector.Partial responsibilitiesaredelegatedfromtheManagingDirectorsoitisthiscorporatepositionthatmaintainsfullresponsibilityforkeepingyour information safe. All data more than 10yrs old (in most jurisdictions) is deleted. Only data retained is to continue your e-Training account. AccountExpiry:Ifyoure-Trainingaccounthasnotbeenloggedintofor5-years,wedeleteyouraccount,includingalluserdata.Ifyou everneedacopyofanoldCourseCompletionCertificateafterthis5-yrperiod,justcontactus.Wekeepcertificatesfor10yrs.Ifyoudon’t want us to delete your account, just log in once every 5 years.11.0 Cheating and PlagiarismWeatOETCtaketheactofcheating&plagiarismveryseriously.Duetothetechnologicalnatureofourprogramdelivery,wehavethe abilitytoconductvariousauthenticationstrategiesinflaggingpotentialcheating.Ifoursystemsuspectsaninstanceofcheating,itwillflag thesuspectedaccountsforcloserscrutinybyhumaneyes.Ifourinvestigatorsuspectsacaseofcheating,wecaninstitutemandatory authenticationonallsuspecteduseraccounts.Ifsuspectedcheatinghasbeennarrowedtoacompanyormunicipalityandnotauser,all studentsfromthatcompanyormunicipalitymayberequiredtoundergomandatoryauthentication;Atwhichtime,theworkplacedirector will be contacted.IfyouhavebeenfoundguiltyofcheatingbyanOETCinvestigation,youraccountwillbeterminatedandyouwillberestrictedfromtaking Director/RegulatorApprovedcoursesviaoure-Trainersystemforaminimumof1yrthroughoutwhichtimenoCEU’scanbeacquired. Duringthissuspension,yourlegalandusednameswillalsobeflaggedandwewillterminate/blockallIPaddressesusedthroughoutthe lifeofyouraccount.Thismeansthatifyou’vetakencoursesatyourworkplace,yourentireworkplacewillbesuspended.Yourworkplace mayhavetheabilitytore-instateit’saccessbycommittinginwriting,thatthecheatingindividual(s)willbebaredfromaccessingthe OETCe-TrainerSystemwhileonworkplacecomputers.OETCreservestherighttorequireUser Accountrestrictionsattheworkplaceto ensure the integrity of our system to facilitate reinstatement of a workplace IP address or IP pool.Ifyoususpectacolleagueofcheating,pleaseuseourWhistleBlowerformtoreport.Wewilltakeallprecautionstokeepwhistle-blower information anonymous; however, we will not guarantee anonymity in cases of false reporting.Suspected individual(s) will have the right to explain and defend before final action is taken.OETCreservestherighttoinstituteperiodicauthenticationwithoutnoticetothestudent.OETCdoesexecuterandomizedauthentication procedureswhenaccessingquizzesandcertificates.Ifyou’vehadan Authenticationcall/email/e-message,pleasedon’tbealarmed,as you may be experiencing a randomized procedure.Finalizedcasesofcheatingwillbereportedtotheprovincialorstatecertificationregulatorrepresentativeunlessexpresslyforbiddenby law in that jurisdiction.12.0 Group or Municipal AccountsBy completing a Group Enrollment Form, you can set up a group account with OETC to administer multiple operator accounts.•Whenever you want to: ▪Enrol an operator in a new course(s), or ▪Add an operator(s) to your listSimply email your OETC Account Representative or let us know through our admissions email address.YoucanobtainaGROUPENROLLMENTFORMfromourwebsiteanytimeatoetc.ca/invoice.ThisExcelbasedformisthesimplestway to communicate new staffs and/or new course enrollment requests.•Whenever you want to: ▪Obtain copies of your staff’s Course Completion Certificates, ▪Inquire about Progress Status,▪Obtain a list of OETC earned CEU's in a certification update cycle, or ▪Request copies of all Certificates obtained within the 3-year update cycle, simply email your OETC Account Representative or make your request to our certificate email address.IfstaffpurchasecoursesviaourShoppingCartsystems,youcanhavethesefolksaddedtoyourMunicipalAccountbycontactingyour OETC Account Representative or making the request to admissions.Benefits of your Municipal Administrator Account with OETC:1)You will be provided a PDF based Progress Report - Quarterly. Reports will be distributed on the following frequency:a)Q1 – Apr 1-15th (Previous year staff completions are removed - Operators still in progress appear for the current year)b)Q2 – Jul 1-15thc)Q3 – Oct 1-15d)Q4 & Year End wrap up – Jan 1-15 (of the following year)2)YouwillreceiveacopyofallCourseCompletionCertificatesforOperatorswithinyourgroupwhentheregulatoruploadoccurs.At OETC, we guarantee this regulator upload within 72hrs (3 Business Days) of course completion.OETCguaranteesCEUuploadtoyourregulator(ifrequiredinyourjurisdiction)within72hrsor3businessdaysofcoursecompletion. The Student/Operator will receive a confirmation email when upload is complete.Operators/StudentscanobtainhistoriccopiesofallCertificatesofCompletionearnedviaOETC’seTrainerSystemfromwithin their profile page or by selecting “My Certificates” via their profile drop down menu.OETC Email addresses of note:Certificate – To request a Certificate of Completion copy for yourself or one or more of your staffs.Admissions – Sign up operators to new courses or send the GROUP ENROLLMENT FORM to.Accounting– To inquire about Invoicing, payments, electronic transfers, receipts, tax or insurance information.HelpDesk – Inquiries from Admins or Students/Operators related to the website, eTrainer System or course.Information – Catch all email monitored by the Help Desk staff.13.0 Operator Responsibility for Regulator UploadsToavoiderrors&delays,ensureyourOperatorIDisaccurateandyourFirst/LastnamesareastheyappearonyourRegulatorProvided OperatorCertificates.YourC.E.U.'swillbeuploadedtoyourregulatorwithin72hrsandyou'llbeprovidedanemailverificationonce complete.IfyouareNOTaCertifiedDrinkingWaterorWastewaterOperatorinOntario,thisnumberdoesnotapplytoyouandyoucanproceedto "Viewcertificate". AnOntariocertifiedoperators'failuretoincludeanaccurateOperatorID,First&Lastnameinyourprofilecanresultin CEU's not being uploaded to the regulator.ItistheresponsibilityoftheCertifiedOperatortoensuretheirOETCProfileinformationiscompleteandaccurate.TheMECP-WWOCS database of Certified Operators can e accessed at: https://owwco.ca/operator-listing-report/