Known Browser Issues

Browsers, Browsers, so many Browsers - Issues with various popular browsers OETC’s   ground   breaking   e-Training   System   is   still   in   its   early   stages   and   there   are   some   known   issues   that are   described   on   this   page.   Internet   Browsers   all   works   on   slightly   different   coding   and   not   all   are   equal. While   OETC   has   tried   to   program   our   system   to   maximize   the   viewing   capability   for   many   browsers   and devices,   we   still   have   some   way   to   go   for   complete   universality.   In   the   mean   time,   we   produced   this document to assist folks using our systems. Chrome version 31   This   seems   to   be   the   most   stable   web   browser   for   using   OETC’s   e-Training   System   as   well   as   viewing   the JavaScript based e-Training course files. Internet Explorer Version 10   This   seems   to   be   one   of   the   more   stable   web   browsers   for   using   OETC’s   e-Training   System   as   well   as viewing the JavaScript based e-Training course files. Internet Explorer Version 11 While    the    Javascript    based    Unit    Presentations    and    picture    based    quiz    questions    will    show    and    work ( provided   you   minimize   your   screen   and   re-maximize   upon   Unit   Presentation   launch) .   There   is   a   reported issue   with   unit   presentations   starting   from   the   begining   as   opposed   to   starting   where   you   last   left   off   on subsequent   loads.   Not   really   an   issue   if   you   complete   a   unit   presentation   after   starting.   Most   presentations are no longer than 1hr each. Internet Explorer Versions 9, 8 & 7 There   has   been   some   reported   issues   with   Video   and   JavaScript   showing   as   black   boxes.   These   is   no   fix   or work around as of yet. We have gotten good reports on I.E. 10 Firefox    and   Opera    have   had   reported   issues   and   should   be   avoided    when   using   OETC’s   e-Training   System (read   more   below).   One   such   reported   issue   with   Firefox   is   the   pages   take   a   long   time   to   load   and   audio   only works intermittently. Want more Detail The   following   browser   recommendations   and   settings   will   improve   your   experience   using   the   OETC   e-Training System and ensure access to the activities and tools in your e-Training courses and on our site. Browser Versions For security reasons,  OETC recommends updating browsers to the most recent version for your operating system. Recommended browsers for the best experience in the OETC e-Training System: Internet Explorer 10 Chrome, most recent version Safari 6 for OS X 10.7 or later (Safari   5   for   OS   10.6.x   and   lower,   see   qualifications   for   "other   browsers"   below.   Mac   users   may   wish   to   use   a   different browser). Both   Firefox    and   Opera    have   known   issues    with   not   playing   JavaScript   and   audio   files.   While   we   have   tried   to   force   our   e- Training   system   to   work   with   these   popular   browsers,   their   configuration   tables   for   file   types   are   not   compatible   with   OETC   e- Training   file   types.   Once   the   developers   of   these   browsers   upgrade   to   handle   more   file   types,   OETC’s   e-Training   system should   work.   Maintain   an   updated   browser;   however,   partly   completing   a   course   in   one   browser,   then   opening   up   the   e- Training   presentation   file   with   a   different   browser   will   cause   you   to   loose   your   place   in   the   presentation   and   you’ll need   to   begin   again.   Once   your   place   is   lost,   you   must   start   that   presentation   again,   OETC   cannot   force   partial completions (yet). Other browsers and versions e-Training will also operate on the browsers listed below, but with qualifications: Safari   5   (minimum   version)   -   Only   the   most   recent   version   of   Safari,   Safari   6   (OS   10.7   or   later   required),   supports drag-and-drop upload. Internet Explorer 9 - Internet Explorer 9 do not support drag-and-drop upload. Internet Explorer 9 may cause layout bugs: On   some   e-Training   pages,   I.E.   9   will   not   display   the   layout   correctly   unless   the   browser   is   operating   in   compatibility mode. To   turn   on   compatibility   mode   in   I.E.   9,   in   the   tool   bar,   click   the   Compatibility   Mode   icon   (to   right   of   address   bar).     Compatibility Mode is enabled when the icon is shaded dark. Browser Settings The following browser settings should be selected: Enable Cookies Enable Javascript* Note: Javascript is NOT the same as Java. e-Training does not require Java, but it does require Javascript.   Some   devices   such   as   Smartboards   and   certain   tablet   PCs   with   touch   screen   capabilities   may   exhibit   problems   with   OETC’s e-Training   System’s   drag-and-drop   features.      If   you   experience   problems   with   such   devices,   you   may   wish   to   use   a   desktop computer   when   you   need   these   features.   You   can   also   turn   off   Javascript   in   your   browser   (see   below)   and   use   the   alternative interface instead of drag-and-drop. *NOTE:   OETC’s   e-Training   System   automatically   enables   Javascript   on   your   browser   upon   logging   into   the   the   e-Training site. Instructions for browser settings for are available here: Firefox help: http://support.mozilla.com/en-US/home?as=u Chrome help: http://www.google.com/support/chrome/?hl=en Internet Explorer help:  http://windows.microsoft.com/en-US/internet-explorer/help Safari: go to Safari > Preferences. The settings are located on the Security and Privacy tabs. Note:   In   most   browsers   (not   Safari),   you   can   make   an   exception   for   e-Training   if   you   don't   want   to   use   these   settings   for   all websites. Browser Add-ons You may find it useful to install the following add-ons if your browser does not already have them: A PDF Reader To   view   PDF   files,   you   need   a   PDF   reader   to   be   installed   on   your   computer. A   PDF   browser   plugin   will   let   you   view   PDFs   in   a browser window without opening a separate program (optional). Download   Adobe   Acrobat   Reader   at   http://get.adobe.com/reader/    .      The   download   includes   the   browser   plugin.   To install this plugin, follow prompts. Apple Quicktime Apple   Quicktime   provides   easy   access   to   multiple   audio   and   video   formats   that   our   e-Training   system   may   use.   Macintosh computers come with Quicktime already installed. Note: Windows users should install Quicktime, there is a version for Microsoft Windows. Download Quicktime at http://www.apple.com/quicktime/download/. Adobe Flash Player The Adobe   Flash   Player   plugin   for   your   browser   will   allow   you   to   access   Flash   video   and   rich   interactive   media   which   may   be posted in some OETC courses. Download Adobe Flash Player http://get.adobe.com/flashplayer/ Browser Troubleshooting 1. Check supported browser versions. Check to see if your problem is related to known issues with your browser version, above. 2. Clear your browser's cache below. Clearing   your   browser's   cache   may   help   to   resolve   problems   such   as   trouble   using   drag-and-drop   features,   or   trouble   viewing the gradebook. See Clear Your Bowser's Cache . 3. Try a different browser, and/or move to a different computer. You   may   find   it   helpful   to   have   more   than   one   browser   installed   on   your   computer.   If   you   run   into   problems   using   e-Training, moving   to   another   browser   may   resolve   your   issues   ( Google   Chrome   is   recommended ). You   can   also   try   moving   to   a   different computer   to   see   if   the   problem   persists.   This   may   help   to   discern   whether   your   issue   was   a   problem   with   the   browser   on   the computer   where   you   experienced   the   issue,   or   with   OETC’s   e-Training   System.   Once   you   find   a   comfortable   and   stable browser,   try   starting   and   stoping   a   presentation   to   ensure   the   system   is   remembering   your   location.   Once   you   find   a   stable browser, stick with it for the duration of a particular presentation of the whole course to ensure to don’t lose your place. 4. Still having problems? If   the   issue   persists   in   several   browsers,   and   on   different   computers,   please   report   your   problem   to   the   OETC   Help   Centre   for assistance. Click here for Contact us information
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